MSS407025 - Build internal relationships to support competitive systems and practices
Assessor Resource
MSS407025 Build internal relationships to support competitive systems and practices
Assessment tool
Version 1.0 Issue Date: May 2024
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Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice
Yes
No
Comments/feedback
Review available information to determine outline of relationships, within and between teams, in terms of process flows and communication and information flows
Develop strategies/methods to communicate within and between teams
Determine any information, development or other support needed to promote engagement and participation of teams
Facilitate input within and between teams to determine flows, performance gaps and impacts
Map and compare actual and intended process flows to determine performance gaps
Map and compare actual and intended communication, information and data flows to determine performance gaps
Map and compare other interactions (actual and intended) to determine performance gaps
Determine impact of actual and intended flows on customer benefit
Facilitate review of relationship information, within and between teams, to determine areas where greater cooperation could yield benefits
Model and facilitate communications based on respect for people and team expertise
Guide and assist participants to develop ideas and agree on ways to achieve greater cooperation
Facilitate approvals and oversee processes to implement agreed changes
Examine team and individual key performance indicators (KPIs) for sources of conflict and competition
Examine flows and interactions for sources of conflict and competition
Observe interactions between team members and identify tensions, conflicts and competition
Observe interactions between teams and identify tensions, conflicts and competition
Observe response to change and resistance to change
Draft modifications to KPIs to reduce causes of conflict and competition
Draft modifications to systems to address conflicting flows and interactions
Facilitate discussions within and between teams to identify causes of tensions, conflicts and competition
Facilitate discussions to develop a consensus solution to identified causes of tensions, conflicts and competition
Facilitate discussions or other communications between teams and managers to confirm or amend proposed changes
Oversee processes to implement agreed changes and take or initiate action to address any barriers
Monitor uptake of changes and take or initiate action to embed changes into standard practice
Forms
Assessment Cover Sheet
MSS407025 - Build internal relationships to support competitive systems and practices
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
MSS407025 - Build internal relationships to support competitive systems and practices
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent